Quality Service Statement

Quality StatementConfidentiality
We will observe the utmost confidentiality with regard to your affairs.

Courtesy
We will be courteous in all our dealings with you.

Your Legal Options
We will explain your legal options and the procedures involved clearly to you, in order to assist you make the best decisions about your affairs both initially and as the matter progresses.

Costs
We will give you information in writing about our own and other charges in advance.

Efficiency
Once agreed instructions have been accepted, we will progress your affairs efficiently.

Information
We will keep you informed of the progress of your affairs on an ongoing basis.
Where information is not immediately available we will send you an interim reply.

We will respond quickly to all your letters and phone calls.

We will inform you of any developments which will significantly affect your transaction with us.

Complaints
If you make a written complaint to us your file will be reviewed and a written reply will be issued to you.

Endorsed by The Law Society of Ireland